Service Desk Outsourcing Market
Service Desk Outsourcing Market Size, Share, Growth & Industry Analysis, By Type (Help Desk Services, ITIL/ITSM Services, Customer Support Services), By Application (Large Enterprises, SMEs) and Regional Analysis, 2023-2030
Pages : 120
Base Year : 2022
Release : November 2023
Report ID: KR54
TABLE OF CONTENT
1 INTRODUCTION OF THE GLOBAL SERVICE DESK OUTSOURCING MARKET
1.1 Market Definition
1.2 Market Segmentation
1.3 Research Timelines
1.4 Limitations
1.5 Assumptions
2 EXECUTIVE SUMMARY
3 RESEARCH METHODOLOGY
3.1 Data Collection
3.1.1 Secondary Sources
3.1.2 Primary Sources
3.1.3 Research Flow
3.2 Subject Matter Expert Advice
3.3 Quality Check
3.4 Final Review
3.5 Bottom-Up Approach
3.6 Top-down Approach
4 GLOBAL SERVICE DESK OUTSOURCING MARKET OUTLOOK
4.1 Market Evolution
4.2 Overview
4.3 Market Dynamics
4.3.1 Drivers
4.3.2 Restraints
4.3.3 Opportunities
4.3.4 Challenges
4.4 Pricing Analysis
4.5 Porter’s Five Forces Analysis
4.6 Value Chain Analysis
4.7 Macroeconomic Analysis
5 IMPACT OF RUSSIA-UKRAINE WAR
6 GLOBAL SERVICE DESK OUTSOURCING MARKET, BY TYPE
6.1 Overview
6.2 Help Desk Services
6.3 ITIL / ITSM Services
6.4 Customer Support Services
7 GLOBAL SERVICE DESK OUTSOURCING MARKET, BY APPLICATION
7.1 Overview
7.2 Large Enterprises
7.3 SMEs
8 GLOBAL SERVICE DESK OUTSOURCING MARKET, BY GEOGRAPHY
8.1 Overview
9 NORTH AMERICA
9.1 U.S.
9.2 Canada
9.3 Mexico
10 EUROPE
10.1 Germany
10.2 U.K.
10.3 France
10.4 Italy
10.5 Spain
10.6 Russia
10.7 Rest of Europe
11 ASIA PACIFIC
11.1 China
11.2 Japan
11.3 India
11.4 South Korea
11.5 Rest of Asia Pacific
12 MIDDLE EAST & AFRICA
12.1 GCC
12.2 South Africa
12.3 North Africa
12.4 Rest of Middle East & Africa
13 LATIN AMERICA
13.1 Brazil
13.2 Argentina
13.3 Rest of Latin America
14 GLOBAL SERVICE DESK OUTSOURCING MARKET COMPETITIVE LANDSCAPE
14.1 Overview
14.2 Key Developments
14.3 Key Strategic Developments
14.4 Company Market Ranking
14.5 Regional Footprint
14.6 Industry Footprint
15 COMPANY PROFILES
15.1 Accenture
15.1.1 Key Facts
15.1.2 Financial Overview
15.1.3 Product Benchmarking
15.1.4 Recent Developments
15.1.5 Winning Imperatives
15.1.6 Current Focus & Strategies
15.1.7 Threat from competition
15.1.8 SWOT Analysis
15.2 DXC Technology Company
15.2.1 Key Facts
15.2.2 Financial Overview
15.2.3 Product Benchmarking
15.2.4 Recent Developments
15.2.5 Winning Imperatives
15.2.6 Current Focus & Strategies
15.2.7 Threat from competition
15.2.8 SWOT Analysis
15.3 FUJITSU
15.3.1 Key Facts
15.3.2 Financial Overview
15.3.3 Product Benchmarking
15.3.4 Recent Developments
15.3.5 Winning Imperatives
15.3.6 Current Focus & Strategies
15.3.7 Threat from competition
15.3.8 SWOT Analysis
15.4 HCL Technologies
15.4.1 Key Facts
15.4.2 Financial Overview
15.4.3 Product Benchmarking
15.4.4 Recent Developments
15.4.5 Winning Imperatives
15.4.6 Current Focus & Strategies
15.4.7 Threat from competition
15.4.8 SWOT Analysis
15.5 Hewlett Packard Enterprise Development LP
15.5.1 Key Facts
15.5.2 Financial Overview
15.5.3 Product Benchmarking
15.5.4 Recent Developments
15.5.5 Winning Imperatives
15.5.6 Current Focus & Strategies
15.5.7 Threat from competition
15.5.8 SWOT Analysis
15.6 IBM
15.6.1 Key Facts
15.6.2 Financial Overview
15.6.3 Product Benchmarking
15.6.4 Recent Developments
15.7 Infosys Limited
15.7.1 Key Facts
15.7.2 Financial Overview
15.7.3 Product Benchmarking
15.7.4 Recent Developments
15.8 Rimini Street, Inc.
15.8.1 Key Facts
15.8.2 Financial Overview
15.8.3 Product Benchmarking
15.8.4 Recent Developments
15.9 TATA Consultancy Services Limited
15.9.1 Key Facts
15.9.2 Financial Overview
15.9.3 Product Benchmarking
15.9.4 Recent Developments
15.10 Tollanis Solutions Inc.
15.10.1 Key Facts
15.10.2 Financial Overview
15.10.3 Product Benchmarking
15.10.4 Recent Developments
15.11 Wipro
15.11.1 Key Facts
15.11.2 Financial Overview
15.11.3 Product Benchmarking
15.11.4 Recent Developments
LIST OF TABLES
TABLE 1 Global Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 2 Global Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 3 Global Service Desk Outsourcing Market Revenue, By Geography, 2020 – 2030 (USD Million)
TABLE 4 North America Service Desk Outsourcing Market Revenue, By Country, 2020 – 2030 (USD Million)
TABLE 5 North America Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 6 North America Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 7 US Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 8 US Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 9 Canada Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 10 Canada Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 11 Mexico Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 12 Mexico Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 13 Europe Service Desk Outsourcing Market Revenue, By Country, 2020 – 2030 (USD Million)
TABLE 14 Europe Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 15 Europe Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 16 Germany Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 17 Germany Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 18 France Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 19 France Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 20 U.K. Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 21 U.K. Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 22 Spain Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 23 Spain Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 24 Italy Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 25 Italy Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 26 Russia Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 27 Russia Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 28 Rest of Europe Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 29 Rest of Europe Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 30 Asia-Pacific Service Desk Outsourcing Market Revenue, By Country, 2020 – 2030 (USD Million)
TABLE 31 Asia-Pacific Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 32 Asia-Pacific Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 33 China Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 34 China Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 35 Japan Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 36 Japan Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 37 India Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 38 India Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 39 South Korea Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 40 South Korea Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 41 Rest of Asia-Pacific Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 42 Rest of Asia-Pacific Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 43 Middle East and Africa Service Desk Outsourcing Market Revenue, By Country, 2020 – 2030 (USD Million)
TABLE 44 Middle East and Africa Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 45 Middle East and Africa Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 46 GCC Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 47 GCC Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 48 North Africa Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 49 North Africa Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 50 South Africa Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 51 South Africa Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 52 Rest of Middle East & Africa Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 53 Rest of Middle East & Africa Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 54 Latin America Service Desk Outsourcing Market Revenue, By Country, 2020 – 2030 (USD Million)
TABLE 55 Latin America Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 56 Latin America Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 57 Brazil Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 58 Brazil Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 59 Argentina Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 60 Argentina Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 61 Rest of Latin America Service Desk Outsourcing Market Revenue, By Type, 2020 – 2030 (USD Million)
TABLE 62 Rest of Latin America Service Desk Outsourcing Market Revenue, By Application, 2020 – 2030 (USD Million)
TABLE 63 Company Market Ranking
TABLE 64 Regional Footprint
TABLE 65 Product Benchmarking
TABLE 66 Recent Developments
TABLE 67 Winning Imperatives
LIST OF FIGURES
FIG. 1 Market Segmentation
FIG. 2 Research Timeline
FIG. 3 Global Service Desk Outsourcing Market 2020-2030 (USD Million)
FIG. 4 Global Service Desk Outsourcing Market Geographical Analysis (CAGR %)
FIG. 5 Global Service Desk Outsourcing Absolute Market Opportunity (USD Million)
FIG. 6 Global Service Desk Outsourcing Market Attractiveness (USD Million)
FIG. 7 Global Service Desk Outsourcing Market, By Type, 2020-2030 (USD Million)
FIG. 8 Global Service Desk Outsourcing Market, By Application, 2020-2030 (USD Million)
FIG. 9 Research Methodology
FIG. 10 Research Process
FIG. 11 Bottom-Up Approach
FIG. 12 Top-Bottom Approach
FIG. 13 Market Dynamics Overview
FIG. 14 Porter's Five Forces Analysis
FIG. 15 Value Chain Analysis
FIG. 16 Macroeconomic Analysis
FIG. 17 Global Service Desk Outsourcing Market Revenue Share, By Type, 2020 and 2030 (%)
FIG. 18 Global Service Desk Outsourcing Market Revenue Share, By Application, 2020 and 2030 (%)
FIG. 19 Global Service Desk Outsourcing Market Revenue Share, By Geographic Regions, 2020 and 2030 (%)
FIG. 20 Market Size and Projections, 2020 - 2030 (USD Million)
FIG. 21 North America Service Desk Outsourcing Market Overview Share, By Countries, 2020 – 2030 (%)
FIG. 22 Market Size and Projections, 2020 - 2030 (USD Million)
FIG. 23 Europe Service Desk Outsourcing Market Overview Share, By Countries, 2020 – 2030 (%)
FIG. 24 Market Size and Projections, 2020 - 2030 (USD Million)
FIG. 25 Asia-Pacific Service Desk Outsourcing Market Overview Share, By Countries, 2020 – 2030 (%)
FIG. 26 Market Size and Projections, 2020 - 2030 (USD Million)
FIG. 27 Middle East & Africa Service Desk Outsourcing Market Overview Share, By Countries, 2020 – 2030 (%)
FIG. 28 Market Size and Projections, 2020 - 2030 (USD Million)
FIG. 29 Latin America Service Desk Outsourcing Market Overview Share, By Countries, 2020 – 2030 (%)
FIG. 30 Key Strategic Development
FIG. 31 Key Facts
FIG. 32 Financial Overview
FIG. 33 SWOT Analysis
