Case Management Market Size, Share, Growth & Industry Analysis, By Component (Software, Services), By Deployment (Cloud-Based, On-Premises), By Organization (Large Enterprise, Small and Medium Enterprises) and Regional Analysis, 2023-2030

Case Management Market Size

The global Case Management Market size was valued at USD 6.83 billion in 2022 and is projected to reach USD 15.37 billion by 2030, growing at a CAGR of 10.89% from 2023 to 2030. In the scope of work, the report includes solutions offered by companies such as IBM Corporation, Appian, Newgen Software Technologies Limited, Pegasystems Inc., Kofax, ServiceNow, Hyland Software, Inc., Microsoft, Salesforce, Inc., SAS Institute Inc., Column Case Management and Others.

The market for case management solutions is experiencing strong growth, driven by the increasing adoption of cloud-based software platforms by various enterprises and the trend towards digitalization. Financial organizations, in particular, are adopting legal workflow management systems, further contributing to case management market growth. For instance, in December 2020, Athena Software introduced new tools to enhance data accuracy for Penelope Case Management users.

However, case management faces several challenges, including ineffective collaboration, lack of visibility, time management issues, vulnerability to errors, scattered information, unclear scope of practice, diverse roles and responsibilities, difficulty maintaining caseloads, overworked healthcare professionals, and challenges in tracking outcomes and accountability.

Analyst’s Review

The shift to a multidisciplinary and collaborative approach for case management has been driven by recognition that delivering effective services requires a coordinated effort from multiple disciplines and agencies. This approach recognizes that individuals have complex needs that cannot be addressed by a single provider or agency alone. The multidisciplinary and collaborative approach involves working across different agencies and providers to integrate services and coordinate care, leading to a more comprehensive and effective approach to supporting individuals and improving their outcomes.

Market Definition

Case management is a coordinated process of managing and providing various types of support services to individuals who require assistance to improve their quality of life. The aim of the case management process is to ensure that the required medical, social, and financial services are provided to both individuals and groups. This process is generally offered by a team of professionals, which includes social workers, case managers, and nurses, and may be coordinated in collaboration with several service providers, agencies, and organizations.

Effective case management requires diligent planning, monitoring, evaluation, and ongoing communication with the individual to ensure that their needs are being met. Case managers, who are generally responsible for providing this service, act as a liaison between the individual and agencies and service providers that are involved in treating them. They help the individual navigate various support services available to them and communicate important information and feedback between all involved parties.

In conclusion, case management is a comprehensive process aimed at helping individuals improve their physical, mental, social, and financial well-being. The process generally involves a team of professionals working together to provide the necessary support services, including careful planning, ongoing monitoring, and active communication with the individual. This process is essential for the effective coordination and delivery of services that can help people achieve their desired outcomes.

Case Management Market Dynamics

The rising demand for software automation has significantly impacted case management, with features like ad hoc routing, rule-based workflows, and improved communication enhancing efficiency and streamlining processes. Additionally, the use of automation in case management has also led to improved data accuracy, enhanced communication between customers, and the ability to track important metrics and outcomes. The implementation of automation has empowered companies to allocate their resources toward complex tasks that demand specialized skills and expertise. As a result, businesses are able to deliver a superior level of care and support to their clients. Overall, the increasing demand for software automation has supported the growth of case management by enabling more effective and streamlined services.

The limited knowledge could lead to inefficient or ineffective case management processes, which could impact customer satisfaction and ultimately hinder business growth and success. Additionally, if there is a lack of awareness and adoption of case management solutions across the market, it could limit the availability of solutions and potentially reduce competition and innovation in the case management market.

Segmentation Analysis

The global market is segmented based on component, deployment, organization, business function, vertical, and geography.

By Component

Based on component, the market is bifurcated into software and services. The software segment held the largest market share of 69.47% in 2022. The rise in demand for enterprise content management solutions, driven by the need to manage records and information effectively, is also contributing to the growth of the case management solutions market. Additionally, advancements in digital solutions have helped automate case management processes.

By Deployment

Based on deployment, the case management market is categorized into cloud-based and on-premises. The cloud-based segment accumulated the largest market share of 79.22% in 2022. The rising adoption of cloud-based software platforms among various enterprises is expected to boost the demand for case management solutions since they can help optimize performance, improve customer satisfaction, and drive business growth.

By Organization

Based on organization, the case management market is bifurcated into large enterprises and small and medium enterprises. The large enterprises segment held the largest market share of 65.03% in 2022 due to managing the vast amount of data collected and the complex systems and software. As a result, managing large volumes of enterprise data has become a priority for these organizations, leading to the increased adoption of case management software.

By Vertical

Based on vertical, the case management market is categorized into healthcare, government, BFSI, IT and telecommunications, and others. The healthcare segment accumulated the largest market share of 36.5% in 2022. Case management involves developing and coordinating care plans for patients, ensuring that all relevant data is collected and processed, and monitoring the delivery of care to ensure that it meets the patient's needs and goals. Case management also plays a key role in healthcare cost management since it focuses on ensuring that care is provided in the most effective and cost-efficient way possible. As healthcare systems and providers seek to improve the delivery of care and manage costs, the importance of case management in healthcare is likely to continue to grow.

Case Management Market Regional Analysis

Based on region, the global market is classified into North America, Europe, Asia Pacific, and MEA, and Latin America.

The North America Case Management Market share stood around 45.10% in 2022 in the global market, with a valuation of USD 3.08 billion. The market growth can be attributed to the increasing number of healthcare firms operating in the region. Additionally, regulatory guidelines for health records and medical insurance are expected to further drive regional industry growth. The presence of established vendors is also expected to contribute to regional business growth. Furthermore, the emphasis on modernizing healthcare is likely to foster the regional market outlook.

Competitive Landscape

The case management market report will provide valuable insight with an emphasis on the consolidated nature of the industry. Prominent players are focusing on several key business strategies such as partnerships, mergers and acquisitions, product innovations, and joint ventures to expand their product portfolio and increase their respective market shares across different regions. Expansion & investments involve a range of strategic initiatives including investments in R&D activities, new manufacturing facilities, and supply chain optimization which could pose new opportunities for the market. 

List of Key Companies in Case Management Market

• IBM Corporation
• Appian
• Newgen Software Technologies Limited
• Pegasystems Inc.
• Kofax
• ServiceNow
• Hyland Software, Inc.
• Microsoft
• Salesforce, Inc.
• SAS Institute Inc.
• Column Case Management
• OPEXUS (AINS, LLC)
• CGI Inc.

Key Industry Development

• October 2022 (Acquisition): Hyland finalized its acquisition of Alfresco, a provider of content services platforms and solutions aimed to become the leading global provider of content services by expanding its customer base, partnerships, and skilled workforce with substantial industry expertise.

The global Case Management Market is segmented as:

By Component

• Software
• Services

By Deployment

• Cloud-based
• On-Premises

By Organization

• Large Enterprises
• Small and Medium Enterprises

By Business Function

• Service Request
• Incident Management
• Investigation Management
• Fraud Detection and Anti-Money Laundering
• Legal Workflow Management

By Vertical

• Healthcare
• Government
• BFSI
• IT and Telecommunications
• Others

By Region

• North America
  • U.S.
  • Canada
  • Mexico
• Europe
  • France
  • UK
  • Spain
  • Germany
  • Italy
  • Russia
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Rest of Asia Pacific
• Middle East & Africa
  • GCC
  • North Africa
  • South Africa
  • Rest of Middle East & Africa
• Latin America
  • Brazil
  • Argentina
  • Rest of Latin America