Case Management Market Size, Share, Growth & Industry Analysis, By Component (Software, Services), By Deployment (Cloud-Based, On-Premises), By Organization (Large Enterprise, Small and Medium Enterprises) and Regional Analysis, 2023-2030

TABLE OF CONTENT

1 INTRODUCTION OF THE GLOBAL CASE MANAGEMENT MARKET 
1.1 Market Definition
1.2 Market Segmentation
1.3 Research Timelines
1.4 Limitations
1.5 Assumptions

2 EXECUTIVE SUMMARY

3 RESEARCH METHODOLOGY
3.1 Data Collection
3.1.1 Secondary Sources
3.1.2 Primary Sources
3.1.3 Research Flow
3.2 Subject Matter Expert Advice
3.3 Quality Check
3.4 Final Review
3.5 Bottom-Up Approach
3.6 Top-down Approach

4 GLOBAL CASE MANAGEMENT MARKET OUTLOOK
4.1 Market Evolution
4.2 Overview
4.3 Market Dynamics
4.3.1 Drivers
4.3.2 Restraints
4.3.3 Opportunities
4.3.4 Challenges
4.4 Pricing Analysis
4.5 Porter’s Five Forces Analysis
4.6 Value Chain Analysis
4.7 Macroeconomic Analysis

5 IMPACT OF RUSSIA-UKRAINE WAR

6 GLOBAL CASE MANAGEMENT MARKET, BY COMPONENT
6.1 Overview
6.2 Software
6.3 Services

7 GLOBAL CASE MANAGEMENT MARKET, BY DEPLOYMENT
7.1 Overview
7.2 Cloud-based
7.3 On-Premises

8 GLOBAL CASE MANAGEMENT MARKET, BY ORGANIZATION
8.1 Overview
8.2 Large Enterprise
8.3 Small and Medium Enterprises

9 GLOBAL CASE MANAGEMENT MARKET, BY BUSINESS FUNCTION
9.1 Overview
9.2 Service Request 
9.3 Incident Management
9.4 Investigation Management
9.5 Fraud Detection and Anti-Money Laundering
9.6 Legal Workflow Management

10 GLOBAL CASE MANAGEMENT MARKET, BY VERTICAL
10.1 Overview
10.2 Healthcare
10.3 Government
10.4 BFSI
10.5 IT and Telecommunications
10.6 Others

11 GLOBAL CASE MANAGEMENT MARKET, BY GEOGRAPHY
11.1 Overview

12 NORTH AMERICA 
12.1 U.S.
12.2 Canada
12.3 Mexico

13 EUROPE
13.1 Germany
13.2 U.K.
13.3 France
13.4 Italy
13.5 Spain
13.6 Russia
13.7 Rest of Europe

14 ASIA PACIFIC
14.1 China
14.2 Japan
14.3 India
14.4 South Korea
14.5 Rest of Asia Pacific

15 MIDDLE EAST & AFRICA
15.1 GCC
15.2 South Africa
15.3 North Africa
15.4 Rest of Middle East & Africa

16 LATIN AMERICA 
16.1 Brazil
16.2 Argentina
16.3 Rest of Latin America

17 GLOBAL CASE MANAGEMENT MARKET COMPETITIVE LANDSCAPE
17.1 Overview
17.2 Key Developments
17.3 Key Strategic Developments
17.4 Company Market Ranking
17.5 Regional Footprint
17.6 Industry Footprint

18 COMPANY PROFILES
18.1 IBM Corporation
18.1.1 Key Facts
18.1.2 Financial Overview
18.1.3 Product Benchmarking
18.1.4 Recent Developments
18.1.5 Winning Imperatives
18.1.6 Current Focus & Strategies
18.1.7 Threat from competition
18.1.8 SWOT Analysis
18.2 Appian
18.2.1 Key Facts
18.2.2 Financial Overview
18.2.3 Product Benchmarking
18.2.4 Recent Developments
18.2.5 Winning Imperatives
18.2.6 Current Focus & Strategies
18.2.7 Threat from competition
18.2.8 SWOT Analysis
18.3 Newgen Software Technologies Limited
18.3.1 Key Facts
18.3.2 Financial Overview
18.3.3 Product Benchmarking
18.3.4 Recent Developments
18.3.5 Winning Imperatives
18.3.6 Current Focus & Strategies
18.3.7 Threat from competition
18.3.8 SWOT Analysis
18.4 Pegasystems Inc.
18.4.1 Key Facts
18.4.2 Financial Overview
18.4.3 Product Benchmarking
18.4.4 Recent Developments
18.4.5 Winning Imperatives
18.4.6 Current Focus & Strategies
18.4.7 Threat from competition
18.4.8 SWOT Analysis
18.5 Kofax
18.5.1 Key Facts
18.5.2 Financial Overview
18.5.3 Product Benchmarking
18.5.4 Recent Developments
18.5.5 Winning Imperatives
18.5.6 Current Focus & Strategies
18.5.7 Threat from competition
18.5.8 SWOT Analysis
18.6 ServiceNow
18.6.1 Key Facts
18.6.2 Financial Overview
18.6.3 Product Benchmarking
18.6.4 Recent Developments
18.7 OPEXUS (AINS, LLC)
18.7.1 Key Facts
18.7.2 Financial Overview
18.7.3 Product Benchmarking
18.7.4 Recent Developments
18.8 CGI Inc.
18.8.1 Key Facts
18.8.2 Financial Overview
18.8.3 Product Benchmarking
18.8.4 Recent Developments
18.9 Hyland Software, Inc.
18.9.1 Key Facts
18.9.2 Financial Overview
18.9.3 Product Benchmarking
18.9.4 Recent Developments
18.10 Microsoft
18.10.1 Key Facts
18.10.2 Financial Overview
18.10.3 Product Benchmarking
18.10.4 Recent Developments
18.11 Salesforce, Inc.
18.11.1 Key Facts
18.11.2 Financial Overview
18.11.3 Product Benchmarking
18.11.4 Recent Developments
18.12 SAS Institute Inc.
18.12.1 Key Facts
18.12.2 Financial Overview
18.12.3 Product Benchmarking
18.12.4 Recent Developments
18.13 Column Case Management
18.13.1 Key Facts
18.13.2 Financial Overview
18.13.3 Product Benchmarking
18.13.4 Recent Developments

LIST OF TABLES 

TABLE 1 Global Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 2 Global Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 3 Global Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 4 Global Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 5 Global Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 6 Global Case Management Market Revenue, By Geography, 2020 – 2030 (USD Million)
TABLE 7 North America Case Management Market Revenue, By Country, 2020 – 2030 (USD Million)
TABLE 8 North America Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 9 North America Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 10 North America Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 11 North America Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 12 North America Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 13 US Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 14 US Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 15 US Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 16 US Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 17 US Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 18 Canada Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 19 Canada Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 20 Canada Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 21 Canada Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 22 Canada Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 23 Mexico Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 24 Mexico Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 25 Mexico Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 26 Mexico Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 27 Mexico Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 28 Europe Case Management Market Revenue, By Country, 2020 – 2030 (USD Million)
TABLE 29 Europe Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 30 Europe Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 31 Europe Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 32 Europe Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 33 Europe Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 34 Germany Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 35 Germany Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 36 Germany Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 37 Germany Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 38 Germany Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 39 France Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 40 France Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 41 France Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 42 France Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 43 France Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 44 U.K. Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 45 U.K. Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 46 U.K. Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 47 U.K. Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 48 Spain Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 49 Spain Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 50 Spain Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 51 Spain Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 52 Spain Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 53 Spain Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 54 Italy Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 55 Italy Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 56 Italy Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 57 Italy Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 58 Italy Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 59 Russia Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 60 Russia Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 61 Russia Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 62 Russia Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 63 Russia Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 64 Rest of Europe Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 65 Rest of Europe Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 66 Rest of Europe Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 67 Rest of Europe Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 68 Rest of Europe Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 69 Asia-Pacific Case Management Market Revenue, By Country, 2020 – 2030 (USD Million)
TABLE 70 Asia-Pacific Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 71 Asia-Pacific Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 72 Asia-Pacific Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 73 Asia-Pacific Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 74 Asia-Pacific Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 75 China Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 76 China Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 77 China Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 78 China Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 79 China Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 80 Japan Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 81 Japan Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 82 Japan Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 83 Japan Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 84 Japan Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 85 India Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 86 India Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 87 India Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 88 India Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 89 India Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 90 South Korea Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 91 South Korea Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 92 South Korea Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 93 South Korea Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 94 South Korea Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 95 Rest of Asia-Pacific Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 96 Rest of Asia-Pacific Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 97 Rest of Asia-Pacific Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 98 Rest of Asia-Pacific Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 99 Rest of Asia-Pacific Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 100 Middle East and Africa Case Management Market Revenue, By Country, 2020 – 2030 (USD Million)
TABLE 101 Middle East and Africa Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 102 Middle East and Africa Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 103 Middle East and Africa Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 104 Middle East and Africa Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 105 Middle East and Africa Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 106 GCC Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 107 GCC Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 108 GCC Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 109 GCC Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 110 GCC Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 111 North Africa Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 112 North Africa Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 113 North Africa Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 114 North Africa Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 115 North Africa Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 116 South Africa Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 117 South Africa Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 118 South Africa Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 119 South Africa Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 120 South Africa Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 121 Rest of Middle East & Africa Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 122 Rest of Middle East & Africa Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 123 Rest of Middle East & Africa Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 124 Rest of Middle East & Africa Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 125 Rest of Middle East & Africa Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 126 Latin America Case Management Market Revenue, By Country, 2020 – 2030 (USD Million)
TABLE 127 Latin America Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 128 Latin America Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 129 Latin America Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 130 Latin America Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 131 Latin America Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 132 Brazil Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 133 Brazil Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 134 Brazil Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 135 Brazil Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 136 Brazil Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 137 Argentina Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 138 Argentina Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 139 Argentina Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 140 Argentina Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 141 Argentina Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 142 Rest of Latin America Case Management Market Revenue, By Component, 2020 – 2030 (USD Million)
TABLE 143 Rest of Latin America Case Management Market Revenue, By Deployment, 2020 – 2030 (USD Million)
TABLE 144 Rest of Latin America Case Management Market Revenue, By Organization, 2020 – 2030 (USD Million)
TABLE 145 Rest of Latin America Case Management Market Revenue, By Business Function, 2020 – 2030 (USD Million)
TABLE 146 Rest of Latin America Case Management Market Revenue, By Vertical, 2020 – 2030 (USD Million)
TABLE 147 Company Market Ranking
TABLE 148 Regional Footprint
TABLE 149 Product Benchmarking
TABLE 150 Recent Developments
TABLE 151 Winning Imperatives

LIST OF FIGURES

FIG. 1 Market Segmentation
FIG. 2 Research Timeline
FIG. 3 Global Case Management Market 2020-2030 (USD Million)
FIG. 4 Global Case Management Market Geographical Analysis (CAGR %)
FIG. 5 Global Case Management Absolute Market Opportunity (USD Million)
FIG. 6 Global Case Management Market Attractiveness (USD Million)
FIG. 7 Global Case Management Market, By Component, 2020-2030 (USD Million)
FIG. 8 Global Case Management Market, By Deployment, 2020-2030 (USD Million)
FIG. 9 Global Case Management Market, By Organization, 2020-2030 (USD Million)
FIG. 10 Global Case Management Market, By Business Function, 2020-2030 (USD Million)
FIG. 11 Global Case Management Market, By Vertical, 2020-2030 (USD Million)
FIG. 13 Research Methodology
FIG. 14 Research Process
FIG. 15 Bottom-Up Approach
FIG. 16 Top-Bottom Approach
FIG. 17 Market Dynamics Overview
FIG. 18 Porter's Five Forces Analysis
FIG. 19 Value Chain Analysis
FIG. 20 Macroeconomic Analysis
FIG. 21 Global Case Management Market Revenue Share, By Component, 2020 and 2030 (%)
FIG. 22 Global Case Management Market Revenue Share, By Deployment, 2020 and 2030 (%)
FIG. 23 Global Case Management Market Revenue Share, By Organization, 2020 and 2030 (%)
FIG. 24 Global Case Management Market Revenue Share, By Business Function, 2020 and 2030 (%)
FIG. 25 Global Case Management Market Revenue Share, By Vertical, 2020 and 2030 (%)
FIG. 27 Global Case Management Market Revenue Share, By Geographic Regions, 2020 and 2030 (%)
FIG. 28 Market Size and Projections, 2020 - 2030 (USD Million)
FIG. 29 North America Case Management Market Overview Share, By Countries, 2020 – 2030 (%)
FIG. 30 Market Size and Projections, 2020 - 2030 (USD Million)
FIG. 31 Europe Case Management Market Overview Share, By Countries, 2020 – 2030 (%)
FIG. 32 Market Size and Projections, 2020 - 2030 (USD Million)
FIG. 33 Asia-Pacific Case Management Market Overview Share, By Countries, 2020 – 2030 (%)
FIG. 34 Market Size and Projections, 2020 - 2030 (USD Million)
FIG. 35 Middle East & Africa Case Management Market Overview Share, By Countries, 2020 – 2030 (%)
FIG. 36 Market Size and Projections, 2020 - 2030 (USD Million)
FIG. 37 Latin America Case Management Market Overview Share, By Countries, 2020 – 2030 (%)
FIG. 38 Key Strategic Development
FIG. 39 Key Facts
FIG. 40 Financial Overview
FIG. 41 SWOT Analysis